FAQ – Frequently Asked Questions
Temporarily yes. Only between the uninstall and reinstallation period. They reconnect automatically once the app is reinstalled.
No. When using one Epos Now app instance across multiple stores, the same app/API keys are reused.
Confirm the Location ID on the newly connected store is correct and belongs to the same Epos Now account; then repeat the uninstall/reinstall in Epos Now.
A: GonnaOrder users pay a fixed monthly/annual subscription fee. See our pricing page for more details.
A: An internet connection, a tablet PC, or an ordinary phone. No specialized equipment is needed.
A: You can have unlimited QR codes or your restaurant as per your business needs.
To use GonnaOrder's QR code online ordering platform, you are required to pay a fixed annual or monthly subscription fee. GonnaOrder does not charge any commission per order
GonnaOrder does not charge any commission fee per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees per order. These fees are determined by the policies of each payment provider and vary depending on the selected payment method.
No, GonnaOrder makes no money from the digital payment of your customers. The costs incurred from digital payments only apply to commissions paid to payment providers, not GonnaOrder.
Yes, please contact us and we will get back to you as soon as possible to give you a quote.
With GonnaOrder, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your order management dashboard and run your business.
As long as there is an internet connection, your customers can use any smartphone, PC, or tablet to access your GonnaOrder digital menu.
There is an annual or monthly subscription fee for using GonnaOrder.
No, GonnaOrder does not charge commission per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees involved.
Yes, you can easily update your menu and apply discounts in real time with just a few clicks, without needing to pay someone to do it for you.
Customers can pay with a variety of payment methods offered by the payment providers depending on the country of the stores, besides credit or debit card, mobile wallets as Google Pay and Apple Pay
Anyone could do it. You can find a video tutorial to guide you here.
NO! Once, you subscribe to the monthly or annual subscription plan, you can access the online QR menu at any time and at no extra cost.
As many as you want! There is no limit on the number of items you can upload.
You can have as many different languages as you wish. Since you have the wanted translations, you are just 1 click away. You can simply upload all the translations via excel.
That's easy! You can either upload each product manually online or gather all the menu info in an excel file and upload everything in bulk with a single upload.
Sure thing! Since you share the menu with us, we can prepare your GonnaOrder QR menu for you for a tiny fee.
You can share with us whatever material is the most convenient for you;photo
- photo of printed menu
- pdf copy of the menu
- excel with your menu items
- link from a third-party online platform with your menu (e.g., deliveroo)
You only need to pay an annual subscription fee of € 239.88 depending on your country excl. VAT. GonnaOrder does not charge for any set up fees or commissions per order.
There’s no limit to the minimum or maximum gift card value. However, we recommend setting up a reasonable gift card value that aligns with your customer’s purchasing behavior.
Yes. A customer can buy a gift card and share the gift card voucher code with peers who can then use it to buy items at the same store.
No. The gift card voucher is only applicable to the store it was bought from. Therefore, users must use it within the same store.
Customers must pay for the gift card online when submitting the order.
You can set the validity period of your gift cards in months, from one to twelve months. However, you should consider the gift card value and price when setting the validity period. As a rule of thumb, higher value and priced gift cards can have a longer validity period than low value and less priced gift cards.
Yes. You can apply several availability restrictions based on a validity period, schedule, and category. You can use this strategy to limit when and to which categories the gift card is applicable.