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10 Tips to Consider When Setting Up a Self-Ordering Kiosk
What is an Order Tracker Screen and Why Do You Need One for Your Restaurant?
An order status screen keeps your customers informed about the status of their order, so they know when to approach the counter to collect it.
Restaurant owners and waitstaff often face constant pressure, including packed kitchens, impatient guests, and endless status questions. An order tracker screen provides a straightforward solution, displaying real-time updates like “Preparing” and “Ready for collection” to keep everyone informed. This guide explores what an order tracker screen is and its benefits, supported by industry data, and highlights key scenarios for implementation.
As the name suggests, an order tracker screen is used to track the status of orders being processed. It is a physical digital display (app- or web-based) that showcases the customers’ order progress through different stages, from when the order is received to when it’s ready for collection.
It syncs live with your kitchen system, showing order numbers and their respective statuses. Since the display is often a big screen, customers can view their order status while they’re seated on their respective waiting spots or tables. As a result, it improves efficiency and convenience by enabling self-service order status updates without staff intervention.
Despite being a simple solution, an order tracker screen benefits can go a long way in transforming your business operations. It can address common operational challenges with measurable results. Here are some of the benefits you can enjoy from implementing an order status/tracker screen.
Real-time updates reduce calls and questions by syncing directly with your kitchen operations. Customers can know when the order is under preparation or ready for collection from the order tracker screen. This eliminates verbal and movement interruptions associated with approaching staff to ask for their order status.
Fewer customer enquiries is a win-win for both your restaurant and customers. Waitstaff can focus more on fulfilling the order rather than answering customer queries. On the other hand, customers have less anxiety about their orders’ progress. In fact, a recent report by Toast’s 2024 State of Restaurants indicates a 40% drop in status checks for restaurants using tracker screens. This implies that your customers are more comfortable and confident while they await their order to be ready.
Transparency builds confidence by providing visible progress of the order status. Guests feel in control, reducing frustration from uncertainty. According to findings by National Restaurant Association (NRA) 2025, guests experience a 25% increase in satisfaction, which results in 15% more repeat business. Additionally, waitstaff can reference the screen during brief interactions, reinforcing customer trust without extra effort. This leads to better tips and improved online reviews/reputation over time.
As initially stated, order tracker screens reduce interruptions by customers asking for their order status. The order status screen acts as a self-service hub, displaying order numbers, enabling customers to know when their order is ready for collection. This shifts communication load from humans to tech, enabling your staff to prioritize high-value tasks. Overall, it streamlines workflow, cuts error-prone verbal exchange, and maintains service speed even during peak hours.
Timely collection of orders when ready means shorter waits. Therefore, customers don’t spend more than necessary idle time waiting for the order to be ready. This implies that you can serve more customers per shift, especially when it comes to table orders. As a result, you maximize revenue per shift while delivering a delay-free customer ordering experience.
An order tracker screen can be an ingenious solution for various hospitality businesses. Here are some businesses that can benefit the most from order tracker screens:
Your customers would appreciate an order status screen for various reasons. However, the main reason would be convenience while waiting for their order. Since your customers are able to see the status of their order on the order status screen, it relieves them from the hassle of having to queue to ask about their order status.
With GonnaOrder, you’re one click away from creating an order status screen. Simply cast the Customer Order Display screen on the desired screen for customers to view, and that’s it. No additional setups, no further configurations!
Order tracker screens deliver tangible gains, including fewer inquiries, faster turnover, and higher customer satisfaction. By displaying “preparing” and “ready” orders, order tracker screens ease daily pressures and elevate guest experiences by eliminating the customer’s worry about their order status. So, why wait? Embrace this simple, yet efficient solution to completely transform your customer’s ordering and waiting experiences.
Transform your customer experience with an order tracker screen. Stay on top of your orders even during peak hours without customers constantly asking for their order status.